Shipping

At Medicom Healthcare, we are dedicated to delivering medical equipment safely, quickly, and efficiently. We deal in products such as oxygen concentrators, wheelchairs, hospital beds, BP monitors, and other healthcare devices. This Shipping Policy outlines how orders are processed, shipped, and delivered to ensure a smooth customer experience.

Order Processing

All orders are processed after successful payment confirmation. Our team verifies each order and performs quality checks before dispatch. Orders are typically processed within 24–48 hours, excluding weekends and public holidays. In case of any delay, customers will be informed promptly.

Shipping Time & Delivery

Delivery timelines depend on the product type, size, and delivery location. Standard delivery usually takes 3–7 business days. Large or heavy medical equipment such as hospital beds or oxygen machines may take longer due to special handling requirements. Remote areas may also experience additional delivery time.

Shipping Charges

Shipping charges vary based on the weight, size, and nature of the equipment. Fragile or heavy products may include additional handling charges. All applicable shipping costs are clearly communicated at the time of checkout. We ensure complete transparency with no hidden fees.

Packaging & Handling

Medical equipment is packed using secure and protective materials to prevent damage during transit. Special care is taken for fragile and sensitive devices. For certain products, temperature-controlled or specialized packaging may be used where required.

Order Tracking

Once your order is dispatched, tracking details will be shared via email or phone. Customers can monitor their shipment in real-time. For large equipment deliveries, our team may contact you directly to coordinate delivery and installation.

Delivery Support

For selected medical equipment, installation or setup support may be provided. Customers are advised to ensure proper access and space at the delivery location. Our team will guide you wherever applicable.

Delays & Issues

While we strive for timely delivery, delays may occur due to unforeseen circumstances such as weather conditions, logistics disruptions, or regional restrictions. In such cases, customers will be notified. We appreciate your patience and understanding.

Damaged or Missing Items

If you receive a damaged or incorrect product, please notify us within 24–48 hours of delivery with supporting proof (images or videos). Our team will investigate and provide a suitable resolution as per our policy.

Contact Support

For any shipping-related queries or concerns, customers can contact Medicom Healthcare through our official support channels. We are committed to providing timely assistance and ensuring a smooth delivery experience.

Medicom Healthcare reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on this page.