Your cart is empty
You may check out all the available products and buy some in the shop
Return to shop
Support Center
FAQ v2
Shopping Information
Medicom Healthcare offers a wide range of medical equipment including oxygen concentrators, wheelchairs, hospital beds, BP monitors, and other healthcare devices. All products are quality-checked to ensure safety and reliability for home and clinical use.
Delivery usually takes 3–7 business days depending on your location and the type of equipment ordered. Larger or heavy equipment may require additional time due to special handling and logistics arrangements.
Returns or exchanges are accepted only if the product is damaged, defective, or incorrect. You must report the issue within 24–48 hours of delivery with proper proof such as images or videos. Used or opened items are generally not eligible due to hygiene reasons.
Yes, for selected medical equipment, installation guidance or support may be provided. Our team may assist you with setup instructions or coordinate installation where applicable.
Payment Information
We accept multiple payment options including debit cards, credit cards, UPI, net banking, and other secure online payment methods. All transactions are processed through trusted and encrypted payment gateways.
Yes, all payments are completely secure. We use industry-standard encryption and trusted payment gateways to ensure your personal and financial information is protected at all times.
Your order is confirmed immediately after successful payment. You will receive a confirmation message via email or phone along with order details. In case of any issue, our support team will contact you.
Yes, refunds are processed for eligible cancellations made before dispatch. The refund will be credited to your original payment method, and processing time may vary depending on your bank or payment provider.
Order Returns
Returns are accepted only if the product is damaged, defective, or incorrect. Due to hygiene and safety reasons, used or opened medical equipment is generally not eligible for return.
You can request a return by contacting our support team within 24–48 hours of delivery. Please share clear images or videos of the issue along with your order details for quick verification.
Once the returned product is received and inspected, the refund or replacement process is initiated. Refunds are usually processed within a few business days, depending on the payment method.
Return charges may vary depending on the reason for return. If the product is defective or incorrect, return shipping is usually covered by us. For other cases, applicable charges may apply.